Privacy Policy

HIKARI LAKE VILLAS – Privacy Policy

This Privacy Policy explains how HIKARI Lake Villas collects, stores, processes, uses, and protects personal data obtained through www.hikarilakevillas.lt, booking systems, and direct communication.

1. General Provisions

1.1. This Privacy Policy sets out how HIKARI Lake Villas collects, stores, processes, uses, and protects personal data obtained via the www.hikarilakevillas.lt website, booking systems, and direct communication.

1.2. Data Controller – Dubingių investicijos, MB, company code 306324300, VAT code LT100016607914, registered address V. Nagevičiaus g. 3, LT-08237 Vilnius, Lithuania (hereinafter – “we”, “us”, “HIKARI Lake Villas”).

1.3. This Privacy Policy applies to all individuals who use our website, make reservations, or otherwise interact with HIKARI Lake Villas.

2. Data We Collect

2.1. User-provided data:

  • First and last name
  • Email address
  • Phone number
  • Address information (when required for reservations or invoicing)

2.2. Payment data:

Payments are processed through third-party payment service providers. We do not store or have access to your payment card details – these are processed directly by payment providers.

2.3. Technical data:

  • IP address
  • Browsing time and activity on the website
  • Device and browser information
  • Cookies, used only with your consent, except for strictly necessary functional cookies

2.4. Communication data:

  • Email correspondence
  • Customer inquiries and responses
  • Customer support communication

2.5. Video surveillance data:

  • Video recordings from common areas
  • Parking area surveillance data
  • Entrance and property security monitoring information

3. Purposes of Data Processing

Your personal data is processed for the following purposes:

  • 3.1. Reservation management and fulfilment.
  • 3.2. Customer service and communication.
  • 3.3. Gift card and online sales administration.
  • 3.4. Payment processing and accounting.
  • 3.5. Compliance with legal and tax obligations.
  • 3.6. Website improvement and statistical analysis.
  • 3.7. Marketing communications with your consent.
  • 3.8. Ensuring the safety of guests, staff, and property through video surveillance.

4. Legal Basis for Processing

  • 4.1. Data is processed to perform contractual obligations (reservations, vouchers, service delivery).
  • 4.2. Data may be processed based on your consent (e.g. newsletters).
  • 4.3. Certain data is processed to comply with legal obligations.
  • 4.4. In some cases, data may be processed based on legitimate interest to ensure service quality and security.

5. Data Retention

5.1. Personal data is stored for as long as necessary to fulfil the reservation and legal obligations.

5.2. Financial and accounting records are stored according to legal requirements.

5.3. Technical and communication data is stored for up to 3 years from the last interaction.

5.4. Video surveillance recordings are stored for a limited period and automatically deleted unless required for incident investigation or legal purposes.

5.5. Upon user request, data may be deleted earlier where legally permitted.

6. Data Security

6.1. We apply appropriate technical and organisational measures to protect your personal data against loss, unauthorised access, alteration, or disclosure.

6.2. Data may be encrypted, and access is granted only to authorised personnel or service providers.

6.3. Your data is not shared with third parties without a legal basis, except:

  • Payment service providers
  • Booking platforms and partners
  • Public authorities when required by law
  • IT and system maintenance service providers

7. Video Surveillance

7.1. Video surveillance may be carried out at HIKARI Lake Villas to ensure the safety of guests, staff, and property.

7.2. Surveillance may be conducted in common areas, parking areas, entrance zones, and other public parts of the property.

7.3. Video recordings are not used for purposes unrelated to security and are not shared with third parties except where required by law.

7.4. Recordings are stored for a limited period and automatically deleted unless needed for incident or legal investigation.

8. Cookies

8.1. Cookies are used to ensure proper website functionality and improve user experience.

8.2. Non-essential cookies are used only with your consent.

8.3. You may change or disable cookie settings in your browser at any time.

8.4. Certain functional cookies are necessary for the website to operate properly.

9. Marketing Communication

9.1. By providing your email address and giving consent, you may receive newsletters, special offers, and other marketing information.

9.2. You may unsubscribe from marketing communications at any time via the unsubscribe link or by contacting us.

10. Your Rights

You have the right to:

  • 10.1. Access information about your personal data being processed.
  • 10.2. Request correction of inaccurate or incomplete data.
  • 10.3. Request deletion of data where legally permitted.
  • 10.4. Restrict processing in certain cases.
  • 10.5. Object to processing based on legitimate interest.
  • 10.6. Lodge a complaint with the State Data Protection Inspectorate.

11. Withdrawal of Consent

11.1. Where processing is based on consent, you may withdraw it at any time.

11.2. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

12. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us:

Email: hikarilakevillas@gmail.com

Phone: +370 68 765 745

HIKARI Lake Villas
Dubingių investicijos, MB

13. Limitation of Liability

13.1. We take reasonable measures to ensure the security and proper functioning of our website and systems; however, we cannot guarantee absolute protection against technical failures or third-party actions.

13.2. HIKARI Lake Villas is not liable for any losses arising from internet disruptions, unauthorised third-party actions, or other circumstances beyond our control.